:: IT equipment may be relatively low cost today, but its not always the initial cost of the hardware thats the main expense, it is the hidden costs such as the configuration and set-up of the new equipment to run on your system as the previous equipment did.

With the emergence of new technologies things are getting more and more complex and moving at a faster pace so it pays to have someone who is fully trained and conversant with this to get you back up and running in the shortest amount of time.

Workstation Maintenance
	8 Hour Response Time. All standard hardware components of the workstation including the keyboard, monitor, mouse and operating system and any standard software installed eg. Microsoft Office.
Server Hardware Maintenance
	4 Hour Response Time. Covers the Operating System installed on your Server eg. Small Business Server 2003.
Back-up Device Maintenance
	The Servers external back-up device including the software.
Network Infrastructure
	All physical cabling, also including switches, hubs, print servers, UPS, routers and other network peripherals.
Internet and Email Support
	Any related products such as Outlook, and mail server software such as Exchange or IntY.
Printer Maintenance
	All types of printer from DeskJets to laser printers, excluding any consumables such as print cartridges.

:: Remote Monitoring and Assistance allows us to monitor your network and detect any possible failures. Remote IT management gives you the benefit of a full time expert support team available to give advice, troubleshoot, remedy problems and minimise downtime.

Through this service, we can provide your users with access to unlimited telephone support, perform full user and system administration and supply you with asset management information.
In addition to our first class support contracts, we also offer a free Consultancy Service for Hardware, Internet and Anti-Virus services.

:: See Also ::

Hardware Support Contract Continued...    Meet the Technical Services Team...    Hardware Support Services...