 4 Hour Response Time for Servers and Critical Devices |
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Keeping down time to a minimum. |
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8 Hour Response Time for Workstations |
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Less interruption to your working day. |
| Immediate Remote Support via our Trained Engineers |
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For a fast response throughout the UK. |
| Loan Equipment and Data Transfer |
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Ensures you can continue to work in the event of an off-site repair. |
| FREE Telephone Support |
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For minor support problems where a quick call can solve the problem. |
| Unlimited Free Repairs for Breakdown |
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There are no extra costs to be budgeted for; all labour and parts are included (excluding consumables such as print cartridges). |
| Service Level Agreement (SLA) |
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Our formal commitment to you in writing. |
| Unlimited Advice |
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We can offer advice on any IT situation. |
| Remote Management |
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We can manage, repair and change your system faster. |
| Fully Trained and Qualified Engineers |
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All engineers are trained to the highest standards - MCSE, CNA, A+ and CCA. |
| Time and Material Call Outs |
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If you have hardware that is not covered by our contract we can help on an ad-hoc basis. |
